Frequently Asked Questions


How do I care for my sign?

Our items are made from wood and/or acrylic, that means that they are very fragile and can still break without the proper care. Acrylic is also not scratch resistant so keep that in mind when using, installing and/or moving your acrylic piece. Our acrylic signs can easy attract fingerprints and smudges, you can use soft microfiber cloth to wipe these markings away. Any and all of our signage is not made for kids to play with, so please be careful with your custom made items. 

Can I use my drink stirrers right away?

For Drink Stirrers, we remove the protective paper of your stir sticks before we ship them out, but we do not wash them ahead of time. This means, that we recommend cleaning them with water before using them in your drinks. 

How do I hang my sign?

For laser cut wall signs, we recommend that you use heavy duty command tape or 3M double sided tape to place on the back and then attach it to the wall.  

If you would like holes to use fishing wire or hook, let us know in the order notes. 


Do you provide proofs?

Yes we can, we can provide proofs on custom/new design orders. We can provide a proof on a logo signs or weddings signs we carry in our shop on request only. Once you have approved the design, and it has been sent to production, no more changes can be made.

Can I customize any sign?

Yes! We are always happy to personalize and customize most items in our shop. If you are looking for something we don't have in our shop, reach out to us via the "Custom Order" page and we can design and create something completely new for you!

What are the maximum sizes you can make a sign?

Currently we can cut 23.5 inches x 39.5 inches. Our maximum thickness is 1/4 inches in wood or acrylic. Maximum Round Shape is 23.5 inches. We may be able to create a length longer than 39.5 inches and width wider than 23.5 inches, depending on the signage so please reach out to us first.  


How long does it take for my item to ship?

Perfection takes time...Currently our turnaround time is 3 weeks. Some small (not custom items) may ship in 2 weeks.  If you have any concern about the timeline.

How long does shipping take?

We ship via USPS or UPS. USPS for under 1lb packages ship First Class which is 3-5 business days. Anything Above 1lb will ship USPS Priority Mail which takes 1-3 business days. When we do use UPS we ship Ground which takes 1-4 days to arrive. 

My item was damaged in transit, what do I do?

Before shipping, we always do our best to pack our products as part of our service to you because many are quite delicate. If your order becomes damaged via mail, please contact us and we will do our best to replace it depending on the circumstances.

My item never arrived, what do I do?

If your order gets lost in transit, or the shipping address is incorrect, unfortunately  we cannot be held responsible for either of these circumstances via USPS or any other third party mailing service. We also cannot be held responsible for any delays in shipping after we have shipped out your item, so please ensure you order your items with enough time to arrive before your event/wedding date, and consider processing timelines and shipping timelines. 

Do you accept returns?

Unfortuantely since all of our items are custom made, we typically will not do offer returns, refunds, or exchanges. However if any items arrives damaged or there is information that was made incorrectly, please reach out to us and we will do our best to work with you to rectify these issues. 

Can I cancel my order?

We gladly accept cancellations as long as your order has not been produced. If you have already received a design proof, we can still cancel your order but you will receive a partial refund. We cannot provide refunds on orders that have been already produced. However, if you have any hesitations or concerns, we will do the best we can to bring your vision to life.

Do you accept rush order for events sooner than 3 weeks?

Because we are only a team of 2, we MAY be able to offer a rushed order depending on our current load. If you would like to request a rush order (additional fee applies), PLEASE message us first and we can confirm if this is possible and advise on how to proceed to place an order. If we have time to make your order, a fee of $25-$75 will be charged. This will bump your order up to the top of our queue. 

The rush fee depends on how many days prior you need your order in your hand by. This time starts from the date your order is placed/paid (not from the date you send us an inquiry or email)

$25 for 14-21 days

$45 for 7-14 days

$75 for 3-6 days

We hope these questions help you feel more confident about shopping with us, if there is anything we did not answer here, feel free to use the "Contact Us" tab or send us an email to: